Clear & caring

Booking Policy

Straightforward, fair policies so everyone knows what to expect — from scheduling and cancellations to payment and what each booking needs.

Scheduling & Availability

Notice: Bookings ideally made 48 hours in advance; last-minute requests accepted when possible.
Service hours: 9am–6pm daily for standard services; overnight and early-morning care by arrangement.
Calendar accuracy: Available times are pulled live from our calendar. If a slot can't be honored, you'll be offered the nearest alternative.
Recurring bookings: Weekly or recurring services can be set up and held on the calendar automatically — just let us know the cadence.

Same-day requests: Same-day requests can be cancelled for free at any time before the service begins.
Scheduled requests: Scheduled services require at least 24 hours' cancellation notice.
Long stays: Long stays (3+ nights or recurring schedules) require at least 2 days' (48 hours') cancellation notice; inside that window a fee may apply.
Late cancellation: Inside the required notice window, up to 50% of the service rate may apply for overnight and daycare bookings.
Late pickup: Late pet pickups are charged a fee equal to half the per-service rate listed for that service.
No-shows: A full-service fee is charged for confirmed bookings where our caregiver arrives and no one is available.
Weather & emergencies: Severe weather or genuine emergencies may be rescheduled free of charge at our discretion.

When to pay: Payment is due before the booking starts. We confirm the exact amount with you, then collect before the service begins.
Pricing: Listed rates are a guide. Final pricing is set per circumstance — number of pets, visit length, add-ons, travel, and special requests — and confirmed with you before payment.
Accepted methods: Cash, card, and common peer-to-peer apps (Venmo, Zelle, Cash App, PayPal).
Receipts: An itemized receipt is provided for every service on request.
Refunds: If dates are cancelled or circumstances change during a stay, a refund for the affected unused time is calculated at the end of the stay. All refunds are reviewed and approved by us first before they're issued.
Travel fee: Service within ~20 miles of Fayetteville is included; beyond that, a small travel fee may apply.

Requirements

A meet & greet is required before the first dog-care booking (walking, sitting, boarding, daycare, grooming, training, or pet taxi) — free of charge.
Core vaccinations up to date for boarding, daycare, and group walks (records shared at the meet-and-greet).
Medications, dosing, and feeding instructions shared before the first booking.
Honest disclosure of behavior, triggers, and bite history so every pet stays safe.
Comfort items and adequate food supplied by the owner for the full stay.

A safe, accessible space provided for cleaning, organizing, or home-help visits.
Keys, access codes, or alarm details arranged and kept secure in advance.
Special instructions (fragile items, pets, off-limit rooms) shared before the visit.
Supplied-or-preferred products noted; we provide all standard cleaning supplies.

Every request is reviewed and approved before it's confirmed — a confirmation email is your green light.
Meet-and-greets are required for dog services and offered for overnight and daycare stays at no charge.
Services may be declined if a pet or situation falls outside safe, appropriate care.
Updates and photos are standard, so you always know how your visit is going.

These policies are reviewed periodically and shared in good faith. Have a question about something specific? We're always glad to talk it through.

If a policy doesn't fit your situation, reach out — we work with each family to find a fair, caring arrangement.