Terms of Service

Sam's Helping Hands ("we", "us", "our") provides in-home and pet care services in Fayetteville, NC and the surrounding areas. By requesting a booking through this site, by phone, or by email you accept these Terms and our Booking Policy and our Liability Waiver and Customer Service Policy.

Submitting a booking request does not confirm a service. Unless you receive a confirmation email and calendar invite from us, a service is not scheduled. We reserve the right to decline a request for any reason, including scheduling conflicts or blocked dates.

You agree to provide truthful booking details, including pets present in the home, access instructions, and any aggression or medical concerns. Withholding a behavioral or health issue may result in immediate termination of a visit with no refund. For client safety, partners and spouses must disclose when their home contains restricted breeds listed in our Safety Standards.

Listed rates are a guide and may change per circumstance — the number of pets, visit length, add-ons, travel, and special requests all affect the final price. We confirm the exact amount with you before scheduling. Payment is due before the booking starts unless otherwise agreed in writing for longer stays.

A meet & greet is required before the first booking for any dog service (walking, sitting, boarding, daycare, grooming, training, or pet taxi). This lets us meet your dog, review routine and care, and confirm temperament and vaccination records. A booking may be declined if a meet & greet is not completed beforehand.

Cancellation requests are expected at least 24 hours before for short-term bookings (single visits and stays under 3 nights) and at least 72 hours before for long-term bookings (stays of 3+ nights or recurring schedules). Cancellations inside those windows may be charged up to 50% of the service rate. Services rendered for partner companies ("Partners") have separate cancellation terms that always supersede these client terms.

For home-entry services we require orientation meet-and-greets and background-checked helpers. We use a third-party reporting agency and treat background information confidentially. Information collected about pets or household household members is limited to data relevant for verifying access, safety, and ID.

We take every reasonable precaution for people, pets and property, and are insured. We are not liable for pre-existing conditions, damage from situations outside what was disclosed, or events beyond our control (weather, lockouts, etc.). You agree to carry appropriate insurance for your own home and pet.

For boarding, daycare, and pet-taxi services, your pet must be picked up at the agreed-upon time. If a pet is not collected within the scheduled pickup window and we cannot reach you or your emergency contact after reasonable attempts, the pet will be considered abandoned. In that case the pet sitter may, at their discretion, transport the pet to a rescue organization or to the local animal shelter/pound, and any resulting fees or surrender costs may be charged to you. We will always make every reasonable effort to contact you first.

Late pickups are charged a late fee equal to half the per-service rate listed for that service for each late pickup window (or portion thereof). Repeated or prolonged lateness may be treated as abandonment under this section.

Service is restricted to the zip codes listed on our Service Areas page. We may refuse or reschedule visits outside this area. Similarly, a specific helper may be restricted from a specific client and is not required as a notification basis.

By booking you consent to receive transactional emails (booking confirmations, reminders, home-value reports where applicable) and agree an occasional market update may contact you. You can unsubscribe from marketing-type emails at any time; transactional messages continue until your service is fully completed.

You agree not to misuse this site, attempt unauthorized access, or abuse booking forms. Content (text, images, service descriptions) is owned by Sam's Helping Hands and may not be reproduced without permission.

We may update these Terms at any time; continued use of or booking with us after changes counts as acceptance. Significant changes will be reflected by updating the "last updated" date above.

Questions about these Terms? Reach us at samsdoglove@gmail.com or (910) 985-0105.