How it works
From request to wagging tails
Booking with us is simple and personal. Here's exactly what happens from the moment you ask to the moment the job's done.
- 1
Pick your service
Browse the full catalog — pet care, home help, or companionship — and choose what you need. Not sure? Sam is happy to suggest the right fit.
- 2
Choose a date & time
Tap Book Now and pick a day. Available slots are pulled live from Sam's calendar, so what you see is what's free.
- 3
Send your request
Add your name, email, and any details — pet info, address, or special notes. Your request is sent to Sam for review.
- 4
We approve your booking
Our team reviews every request personally. You'll get an email the moment it's approved, with a calendar invite and any final details.
- 5
Payment is processed the Sunday before your stay
Once your booking is approved, payment is processed the Sunday before your service begins. That means the Sunday right before your stay starts — so for a Monday visit you'd be charged the day before, and for a Wednesday stay, the Sunday ahead of it. Everything's settled in advance and your visit is locked in, with no waiting or awkward handoffs.
- 6
Enjoy the service
Our team arrives as planned and takes care of your pet, home, or family — with updates and photos along the way.
What to expect
A friendly, no-surprises process
Your request is approved
Most requests are reviewed within a few hours. You'll receive a calendar invite by email once we confirm.
Payment the Sunday before your stay
Once approved, payment is processed on the Sunday immediately before your service begins — so for a stay starting Monday, you're charged the day before; for one starting midweek, the Sunday ahead of it. This keeps every approved stay settled and locked in ahead of time.
Before your service
For overnight stays and daycare, we offer a quick meet-and-greet so everyone's comfortable. For pets, have food, meds, and a comfort item ready.
During & after your service
Expect friendly, punctual care with photo and message updates. After the visit, leave a review if you'd like to help another neighbor find us.
Ready to get started?
Choose a service and a time — we'll review and confirm your request, usually within a few hours. Once approved, payment is processed the Sunday immediately before your stay begins.