Care you can trust
Safety Standards
Every family and pet deserves dependable, careful service. Here are the protocols, checks, and standards Sam follows on every single booking.
Background-checked & trustworthy
Sam completes background screening and references are checked before any booking. For teams or helpers added later, the same screening applies before they ever meet a client or pet.
Detailed intake for every booking
Each new client completes a short intake capturing allergies, medications, behavior notes, emergency contacts, and home access — so care fits your situation from day one.
Health & vaccination standards
For boarding, daycare, and group walks, pets must be current on core vaccinations (records shared at the meet-and-greet). Sick pets stay home until cleared by a vet to protect everyone.
Cleanliness, every visit
Hands are washed between pets and between homes, supplies are sanitized, and fresh materials are used for feeding and grooming. Shared spaces are picked up before and after each visit.
Keys & access kept secure
Keys, codes, and alarm details are stored safely and used only for your booking — never written down in the open or shared. Access info is deleted on request anytime.
Safe, appropriate pet care
Pets are matched to services they'll truly enjoy — a booking may be declined if a situation falls outside safe care. Slip leads and secure harnessing are standard; reactive pets get one-on-one attention.
Home & pet safety checklist
These steps are built into every visit — quietly, automatically.
- Vet and emergency contacts confirmed before every overnight or daycare stay
- CPR & first-aid trained for both pets and people
- Never walking pets in unsafe weather; shorter, safer visits on extreme days
- Secure lock-up check on departure — doors, gates, and appliances confirmed
Our care promise
On time, every time
Arrivals within the agreed window, with a message if anything runs late.
Always reachable
Updates and photos as agreed, and a real response — not a bot — when you reach out.
Honest pricing
Quotes shared before booking, no surprise charges, itemized receipts on request.
Respect for your home
Treat each home like our own — tidy, careful, and confidential about anything personal.
These standards are reviewed regularly and shared in good faith. If anything matters to your family that isn't listed here, tell Sam — care should fit you, not the other way around.