Question 1

Who will be caring for my child?

Accepted Answer

Every babysitter on Sam's team is background-checked and CPR-trained, with real childcare experience. We match the same trusted caregiver to your family whenever possible, so your little one sees a familiar, friendly face each visit.

Question 2

What ages do you care for?

Accepted Answer

We care for infants, toddlers, and school-age children. Share your child's age, routine, and any special needs when you book so we match the right sitter and come prepared.

Question 3

Can the sitter follow our household rules?

Accepted Answer

Absolutely. Bedtime, screen time, meals, snacks, allergies, and any house rules are followed exactly as you set them. We go over everything at the free meet & greet before your first booking.

Question 4

Are your sitters first-aid and CPR certified?

Accepted Answer

Yes. Our sitters are CPR and first-aid trained, and we carry insurance for every booking. Your child's safety comes first, always.

Question 5

Can the sitter help with meals, homework, and bedtime?

Accepted Answer

Yes — meal and snack prep, homework help, bath time, and bedtime routines are all included. Just let us know your child's schedule and preferences.

Question 6

What happens in an emergency while you're sitting?

Accepted Answer

Our sitters are trained to stay calm and act fast. We contact you immediately, call 911 if needed, and follow any emergency contacts or medical instructions you provide. We never leave your child unattended.

Question 7

What subjects and grade levels do you tutor?

Accepted Answer

We tutor elementary through high school in math, reading, writing, and study skills, plus homework help and test prep. Tell us your child's grade and goals and we'll match the right tutor.

Question 8

Where do tutoring sessions take place?

Accepted Answer

Sessions happen in your home or online — whichever is most comfortable for your child. In-home sessions mean your child stays in a familiar, focused environment.

Question 9

How do you match a tutor to my child?

Accepted Answer

We pair your child with a tutor based on subject, grade level, and learning style. The free meet & greet lets you and your child get comfortable before the first session.

Question 10

How will I know how my child is progressing?

Accepted Answer

After each session you'll get progress notes and a quick parent update, so you always know what was covered and how your child is doing.

Question 11

Do you work with children who learn differently?

Accepted Answer

Yes. Our tutors are patient and encouraging, and we build a personalized plan around your child's pace and needs. Share any IEP, accommodations, or learning preferences at booking.

Question 12

What kinds of events can you help with?

Accepted Answer

Birthday parties, family gatherings, holidays, and special occasions of all sizes. Setup, serving, child-watching, games, and clean-up — we handle the busywork so you can enjoy the day.

Question 13

Will you watch the children during the party?

Accepted Answer

Yes. Keeping an eye on little ones is one of our specialties — safe, attentive supervision while you host, plus games and activities to keep kids happy and engaged.

Question 14

Do you handle setup and clean-up?

Accepted Answer

We do. We arrive early for setup and decorations, coordinate deliveries and vendors, and stay to tidy and clean up as the event winds down. You relax; we handle the rest.

Question 15

How many helpers can I book?

Accepted Answer

As many as your event needs. Book by the hour or for the full event, and let us know the guest count and size so we recommend the right number of helpers.

Question 16

Are all team members background-checked?

Accepted Answer

Yes. Every caregiver on Sam's Helping Hands passes a background check and is vetted for experience and character. Your family's safety and trust are non-negotiable for us.

Question 17

Is there a meet & greet before the first booking?

Accepted Answer

Yes — a free, no-pressure meet & greet is required before your first Babysitting booking, and recommended for Tutoring and Event Assistance too. It lets you and your child get to know the caregiver and go over routines and rules.

Question 18

How do bookings and payment work?

Accepted Answer

Pick your service and time, submit a request, and we confirm by email. Payment is due before the service starts, and we always confirm the exact amount with you first. Cash, card, and most peer-to-peer apps are accepted.

Question 19

What's your cancellation policy?

Accepted Answer

Same-day cancellations are free. Scheduled services need at least 24 hours' notice, so we can offer the slot to another family. We'll always work with you if something comes up.

Babysitting, Tutoring & Event Help — Answered

Babysitting

Tutoring

Event Assistance

Trust & Safety

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