The Sam's Helping Hands guarantee
You trust us with your home and your pets — we don't take that lightly. If a service doesn't meet your expectations, we make it right. Plain and simple.
We do it right — or we make it right
Every service is backed by Sam's personal promise. If something isn't up to the standard you expected, tell us and we'll do what it takes to set it right.
Free re-do within 48 hours
Not happy with how a service turned out? Sam will return and re-do the work at no extra charge within 48 hours of the original appointment.
Bonded, insured & background-checked
Every helper on the team is vetted and insured, so your home, your pets, and your peace of mind are always protected.
How it works
If you're unhappy, here's what happens
Tell us right away
Text or email Sam as soon as you notice something isn't right. The sooner we hear from you, the faster we fix it.
We review together
Sam will talk through what fell short and what you expected, so we understand exactly what to correct.
Sam makes it right
We'll re-do the work within 48 hours at no charge, or offer a credit toward your next booking — your choice.
You're cared for
We'll follow up to make sure you're genuinely happy before we call it done.
- Re-do of any home-help or pet-care service within 48 hours
- Credit toward a future booking when a re-do isn't possible
- Direct line to Sam — no call center, no runaround
- Issues reported more than 72 hours after the service
- Requests for re-do of work that was already re-done once at no charge
- Changes to scope you didn't request when booking
Book with confidence
Every booking carries our guarantee — if it's not right, Sam makes it right. No fine print, no hassle.